Refund & Cancellation Policy

1 SaaS Subscription & Free Trial Terms

• 1-Week Free Trial: iVendGold offers a complimentary 1-week free trial for automated retail telemetry and vending machine management. No charges are billed during the active free trial period.
• Pre-Expiry Notification: Customers receive automated reminders prior to trial expiration detailing plan options and billing rates.
• Monthly SaaS Billing: Following the free trial, subscriptions renew monthly based on active connected machines. Subscriptions may be canceled at any time prior to the next billing cycle.

2 Refund Eligibility Window

We strive for 100% customer satisfaction. If you encounter technical issues or service discrepancies with our SaaS platforms, refund requests are evaluated as follows:

• 7-Day Billing Refund Window: Subscription charges billed due to unexpected renewal may be requested for full refund within seven (7) calendar days of transaction processing.
• Service Interruption Credit: In the event of catastrophic server downtime exceeding SLA limits, pro-rated service credits or refunds will be issued upon request.
• Non-Refundable Periods: Unused portions of past billing cycles where service was fully accessible are non-refundable.

3 Custom Software Development & Consulting

For bespoke enterprise development projects, milestone deposits and payment schedules are specified in individual Statements of Work (SOW). Unearned deposits prior to project kick-off are refundable upon written request. Once project milestones are accepted and approved by the client, milestone payments become non-refundable.